Monday, October 19, 2009

My Kind of People

I love this so much, I had to share.

I got the following email a little while ago, confirming an order that I placed. I love good customer service (meaning: they even bother to try) just as much as I hate bad customer service. I'm not afraid to complain so I figured I should give props to the people that do it right, y'know?



Thanks for your order with CD Baby!


(1) [Insert name of CD here]

Your CD has been gently taken from our CD Baby shelves with sterilized contamination-free gloves and placed onto a satin pillow.

A team of 50 employees inspected your CD and polished it to make sure it was in the best possible condition before mailing.

Our packing specialist from Japan lit a candle and a hush fell over the crowd as he put your CD into the finest gold-lined box that money can buy.

We all had a wonderful celebration afterwards and the whole party marched down the street to the post office where the entire town of Portland waved "Bon Voyage!" to your package, on its way to you, in our private CD Baby jet on this day, October 19, 2009.

We hope you had a wonderful time shopping at CD Baby. In commemoration, we have placed your picture on our wall as "Customer of the Year." We're all exhausted but can't wait for you to come back to CDBABY.COM!!

Thank you, thank you, thank you!


We miss you already. We'll be right here at, patiently awaiting your return.

CD Baby
The little store with the best new independent music. (503)595-3000


Cate said...

That is hilarious. I might have to go buy something from them myself.

sheree said...

that is HYSTERICAL! Love it!

Molly said...

That is all sorts of awesome!

TUC said...

Oh thanks for posting this. What a great site. I have been looking for dark moody Arabic music for a while now and they have some amazing stuff!

Michelle said...


Tricia said...

Ok. See. I am a total doof. You know why ;)